Last updated: 24 October 2026
At Vedicurja (UMP Overseas) we want you to receive your order in perfect condition. Because our products are Ayurvedic health and personal-care products that are consumed or applied, we follow the policy below for hygiene and safety reasons.
1. Order Cancellation
You can request cancellation by calling or emailing us before your order is dispatched. Once an order has been dispatched it cannot be cancelled. If you refuse a dispatched cash-on-delivery order, we may decline future cash-on-delivery orders from you.
2. Products That Cannot Be Returned
- Opened, used or partially consumed products;
- Products without their original packaging, seal or label;
- Products bought on clearance or special sale, where this is stated at the time of purchase;
- Free gifts and promotional items.
We cannot accept returns based on taste, smell, colour or texture, as natural herbal ingredients can vary slightly from batch to batch.
3. Damaged, Wrong or Leaking Products
If you receive a damaged, leaking, expired or wrong product, please report it within 5 days of delivery by email to umpoverseas@gmail.com with:
- your order number;
- a photo of the invoice;
- one photo of the outer shipping box; and
- two clear photos (or a short video) of the product showing the problem.
We will respond within 24–48 hours. After verification we will send a replacement free of cost. If a replacement is not available, we will issue a refund.
4. Missing Items
If an item is missing from your package, report it within 5 days of delivery with your order number, a photo of the invoice, the outer box and the opened box showing everything received. After verification we will send the missing item.
5. Unopened Returns
If you wish to return an unopened, sealed product, contact us within 30 days of delivery. Returns must be approved by us before you send anything back; parcels sent without approval cannot be accepted. Return shipping costs are borne by the customer unless the return is due to our error.
6. Refunds
- Once a return is received and inspected, we will email you to confirm whether the refund is approved.
- Approved refunds for prepaid orders are made to the original payment method within 10 working days. Your bank or card issuer may take a few extra days to show the credit.
- For cash-on-delivery orders, refunds are made by bank transfer or UPI to an account you share with us.
- Shipping and cash-on-delivery charges, if any, are non-refundable unless the return is due to our error.
- If you have not received an approved refund within 15 working days, please contact us.
7. Exchanges
We replace products that arrive damaged, defective or wrong. For any other change, please place a new order.
Contact Us
UMP Overseas (Brand: Vedicurja)
B 802 Fortune Residency, Raj Nagar Extension, Ghaziabad, Uttar Pradesh – 201001, India
GSTIN: 09AIVPD5184D
Email: umpoverseas@gmail.com
Phone: +91 99993 16242